Backup and restore
Backups are manual, encrypted, and protected by the password you choose. Keep the file separately from the password. Restore works only when the app archive is empty and does not merge two archives.
Official support
How can we help?
Support for Visual Memory Assistant on iPhone and Android. No account is required, and we cannot remotely see content saved in the app.
Reminders and notifications
Check that notifications are allowed and battery saving is not restricting the app. The operating system can delay or block an alert, so do not use the app as the only alarm for critical events.
Dictation, photos, and OCR
These features start only after your action. Recognition can make mistakes, so always check text, amounts, dates, and codes before saving.
Missing data
BossMask has no cloud copy of your archive and cannot recover it remotely. If the app was removed or the device reset, you need a valid manual backup and its password.
Direct contact
Write to BossMask Support
Include your phone model, Android or iOS version, app version, and the steps that cause the problem. Do not attach backups, passwords, documents, or health data.
support@bossmask.chHelp us understand
Useful details in a report
- iPhone or Android and the device model
- operating system and app version
- whether the issue happens every time or occasionally
- exact steps to reproduce it, without personal data